If you wish to return a product, please follow these steps:. Submit a return request: Contact us via the form on the Contact page on the website. There, you can submit a return request by providing your order number and the product you want to return
Yes, we offer both refunds and exchanges. Here are the details:. Refund: If you're not satisfied with a product, you can return it within 30 days of receiving it. Once the return has been received, we will refund the full purchase amount. Important:
No problem. We want you to be satisfied. You can return any product within 30 days of receiving it if you're not happy with it. We will gladly refund the full purchase price. The only condition is that the products must be in reasonable condition, me
No, within the EU and Switzerland, we cover the return shipping costs. You will receive a prepaid return label from us, making the return process free of charge for you. Outside of Switzerland and the EU, unfortunately, we cannot cover the return shi
Oh, we're really sorry to hear that! Despite strict quality controls, this can occasionally happen. Don't worry: We will quickly and free of charge replace the defective product for you. Please contact our customer service or use the return process d
We’re sorry for the mix-up! In this case, we will immediately and free of charge correct the error. Please contact us or submit a return request, indicating which product you actually ordered. We will then promptly send you the correct product and co