Jungkraut

We&#x2019;re sorry for the mix-up! In this case, we will immediately and free of charge correct the error.Please contact us or submit a return request, indicating which product you actually ordered. We will then promptly send you the correct product and cover all the costs involved.

We’re sorry for the mix-up! In this case, we will immediately and free of charge correct the error. Please contact us or submit a return request, indicating which product you actually ordered. We will then promptly send you the correct product and co

I received the wrong product. What should I do?

Returns & Refunds

I’m new. How do I place an order?

The product is no longer available. When can I order it again?

How do I cancel my order?

How can I file a complaint if I'm dissatisfied?

Order

How can I track my order?

Why do you charge shipping costs for orders under 60 CHF/EUR?

What are your shipping terms?

Does shipping cost anything?

What happens if my package is lost or arrives damaged?

Which shipping carrier do you use?

Which countries do you ship to?

How long does delivery take?

Shipping & Delivery

How can I return an item?

Do you offer refunds or exchanges?

What if I don't like a product?

Do I have to pay for the return shipping?

I received a defective product. What should I do?

What payment options do you offer?

Is purchase on account possible?

In which currency can I pay?

Is payment secure on your website?

How can I redeem a voucher?

Payment

What does "100% natural skincare products" mean?

Are your products suitable for all skin types?

My product has changed in color or consistency. Is it still okay to use?

Are the products dermatologically tested and suitable for sensitive skin?

Can women use your products too?

Are your products vegan?

Do men really need special skincare products?

What makes Jungkraut different from other brands?

Why are Jungkraut products more expensive than regular skincare products?

How does your refill system work?

Products

What does Jungkraut stand for? What is your philosophy?

What are you doing for sustainability and the environment?

Where are your products made?

Sustainability & Philosophy

I received the wrong product. What should I do?Updated 9 days ago