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Subscriptions

How often will my subscription be delivered and can I adjust the interval?

We deliberately offer different delivery intervals because our products differ in terms of use and consumption. When you take out your subscription, you simply choose the interval that best suits your rhythm.And if your needs change: In the customer

Where can I manage my subscription?

You can easily manage your subscription in the customer portal. There you can change delivery dates, add products, take breaks or cancel your subscription at any time - completely flexibly and with just a few clicks.

I would like to cancel my subscription. What do I have to do?

You can cancel your subscription yourself at any time in the customer portal - with no minimum term or cancellation period. The cancellation is valid from the next scheduled delivery date.If you want to join again later, you can take out a new subscr

Which payment methods are permitted for subscriptions?

You can currently take out a subscription with a credit card (Visa, Mastercard) or PayPal. Unfortunately, other payment methods such as TWINT, prepayment or purchase on account are not possible for subscriptions.

I have several subscriptions. Why are they sent separately?

If you have taken out several subscriptions with different delivery intervals, these will be sent separately as they are due at different times.Each subscription is a separate, automated shipping process - which is why the regular shipping costs are

I would like to take out another subscription. What do I have to do?

If you would like to receive another product on a regular basis, you have two options:. Please note: Subscriptions with different intervals are dispatched individually, which entails separate shipping costs for orders with a value of less than 60 EUR

Will I receive a reminder before the next delivery?

Yes. You will receive an e-mail before each subscription delivery with a preview of the products and the planned dispatch date. This gives you enough time to make changes or pause the subscription.

Can I also pause my subscription or change delivery dates?

Absolutely. In the customer portal, you can flexibly postpone deliveries or take a break - at your own pace. As soon as you're ready, you can reactivate your subscription.