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Order

I’m new. How do I place an order?

It’s simple! Just select a product from our shop and add it to your cart. You can add as many products as you like. Once you've finished shopping, click on the "Cart" at the top right and begin the checkout process. After entering your address, you c

The product is no longer available. When can I order it again?

It can happen that certain products are temporarily out of stock. We only produce what is needed to offer you the freshest products possible. If the product you're looking for is out of stock, you can rest assured that we are already preparing for pr

How do I cancel my order?

If you would like to cancel your order, please contact us as soon as possible. Once the order has been processed or shipped, cancellation is no longer possible. Orders are usually shipped within 1-2 business days, so we recommend informing us immedia

How can I file a complaint if I'm dissatisfied?

Oh no... you want to file a complaint? We're really sorry to hear that! We always strive for top quality and the best service, but if something goes wrong or if you're disappointed, you can reach out to us at any time. We take complaints, feedback, a