Jungkraut

Lost Packages At Jungkraut, we make every effort to ensure that each order reaches you in perfect condition. However, if your order is lost during shipping, please contact our customer support team immediately. Provide your order number and any relevant details so that we can resolve the issue quickly.Damaged Packages We understand how disappointing it is to receive a damaged package. If you receive a damaged product or package, please contact us within 48 hours of receipt. Send us an email with photos of the damaged items or the damaged package to <a data-start="639" data-end="660" rel="noopener">janosch@jungkraut.com</a>, or call us at +41 (0)44 515 60 08. We will review the provided documentation and, if necessary, send you replacement products or initiate a refund.

Lost PackagesAt Jungkraut, we make every effort to ensure that each order reaches you in perfect condition. However, if your order is lost during shipping, please contact our customer support team immediately. Provide your order number and any releva

What happens if my package is lost or arrives damaged?

Shipping & Delivery

I’m new. How do I place an order?

The product is no longer available. When can I order it again?

How do I cancel my order?

How can I file a complaint if I'm dissatisfied?

Order

How can I track my order?

Why do you charge shipping costs for orders under 60 CHF/EUR?

What are your shipping terms?

Does shipping cost anything?

Which shipping carrier do you use?

Which countries do you ship to?

How long does delivery take?

How can I return an item?

Do you offer refunds or exchanges?

What if I don't like a product?

Do I have to pay for the return shipping?

I received a defective product. What should I do?

I received the wrong product. What should I do?

Returns & Refunds

What payment options do you offer?

Is purchase on account possible?

In which currency can I pay?

Is payment secure on your website?

How can I redeem a voucher?

Payment

What does "100% natural skincare products" mean?

Are your products suitable for all skin types?

My product has changed in color or consistency. Is it still okay to use?

Are the products dermatologically tested and suitable for sensitive skin?

Can women use your products too?

Are your products vegan?

Do men really need special skincare products?

What makes Jungkraut different from other brands?

Why are Jungkraut products more expensive than regular skincare products?

How does your refill system work?

Products

What does Jungkraut stand for? What is your philosophy?

What are you doing for sustainability and the environment?

Where are your products made?

Sustainability & Philosophy

What happens if my package is lost or arrives damaged?Updated 9 days ago