Jungkraut

Once your order has been shipped, you will receive a shipping confirmation email. This email may include a tracking number, allowing you to track the status of your order online.Here are the estimated delivery times based on your region:<ul data-start="281" data-end="426"><li data-start="281" data-end="313">Germany: 2&#x2013;3 business days</li><li data-start="314" data-end="350">Switzerland: 2&#x2013;3 business days</li><li data-start="351" data-end="390">European Union: 3&#x2013;5 business days</li><li data-start="391" data-end="426">Worldwide: 8&#x2013;16 business days</li></ul>If you have a customer account, you can also check the status of your order there.If your order does not arrive within the specified delivery time or if you have any issues tracking it, please feel free to contact us. We will be happy to assist you and clarify the status of your order.

Once your order has been shipped, you will receive a shipping confirmation email. This email may include a tracking number, allowing you to track the status of your order online. Here are the estimated delivery times based on your region:. Germany: 2

How can I track my order?

Shipping & Delivery

I’m new. How do I place an order?

The product is no longer available. When can I order it again?

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How can I file a complaint if I'm dissatisfied?

Order

Why do you charge shipping costs for orders under 60 CHF/EUR?

What are your shipping terms?

Does shipping cost anything?

What happens if my package is lost or arrives damaged?

Which shipping carrier do you use?

Which countries do you ship to?

How long does delivery take?

How can I return an item?

Do you offer refunds or exchanges?

What if I don't like a product?

Do I have to pay for the return shipping?

I received a defective product. What should I do?

I received the wrong product. What should I do?

Returns & Refunds

What payment options do you offer?

Is purchase on account possible?

In which currency can I pay?

Is payment secure on your website?

How can I redeem a voucher?

Payment

What does "100% natural skincare products" mean?

Are your products suitable for all skin types?

My product has changed in color or consistency. Is it still okay to use?

Are the products dermatologically tested and suitable for sensitive skin?

Can women use your products too?

Are your products vegan?

Do men really need special skincare products?

What makes Jungkraut different from other brands?

Why are Jungkraut products more expensive than regular skincare products?

How does your refill system work?

Products

What does Jungkraut stand for? What is your philosophy?

What are you doing for sustainability and the environment?

Where are your products made?

Sustainability & Philosophy

How can I track my order?Updated 9 days ago